![]() The Setup Status window displays do not click Cancel. Step 7 Because you cannot change the installation location for upgrades, click Next. Step 6 In the RTMT welcome window, click Next. Step 5 Double-click the RTMT icon that displays on the desktop or locate the directory where you downloaded the file and run the RTMT installation file. Step 4 Download the executable to your preferred location. If you are planning to install the RTMT tool on a computer that is running the Linux operating system, click the Download link for the Cisco Unified CM Real-Time Monitoring Tool-Linux. Step 3 If you are planning to install the RTMT tool on a computer that is running the Microsoft Windows operating system, click the Download link for the Cisco Unified CM Real-Time Monitoring Tool-Windows. To upgrade to a newer version of RTMT, perform the following procedure: The system saves user-created profiles in the database, so you can access these items in RTMT after you upgrade the tool.īefore you upgrade to a newer version of RTMT, Cisco recommends that you uninstall the previous version of RTMT. When you use the tool (RTMT), it saves user preferences and downloaded module jar files locally on the client machine. Step 11 To complete the installation, click Finish. Step 10 To begin the installation, click Next. If you do not want to use the default location, click Browse and navigate to a different location. ![]() Step 9 Choose the location where you want to install RTMT. Step 8 To accept the license agreement, click I accept the terms of the license agreement then, click Next. Step 7 After the RTMT welcome window displays, click Next. ![]() Step 6 To install the Linux version, ensure that the file has execute privileges for example, enter the following command, which is case sensitive: chmod +x CcmServRtmtPlugin.bin Step 5 To install the Windows version, double-click the RTMT icon that displays on the desktop or locate the directory where you downloaded the file and run the RTMT installation file. Step 4 Download the executable to the preferred location on your client. To install the RTMT tool on a client that is running the Linux operating system, click the Download link for the Cisco Unified CM Real-Time Monitoring Tool-Linux. Step 3 To install the RTMT tool on a client that is running the Microsoft Windows operating system, click the Download link for the Cisco Unified CM Real-Time Monitoring Tool-Windows. Step 1 From Cisco Unity Connection Administration, choose System Settings > Plugins. 12:05:04,786 ERROR ntrol - In run thread SplashWindow: Īt .SharedFileLockTable.checkList(FileLockTable.java:255)Īt .SharedFileLockTable.add(FileLockTable.java:152)Īt .yLock(FileChannelImpl.java:1017)Īt .tryLock(FileChannel.java:1154)Īt .rtmt.ui.SystemUtil.getDirectoryLock(Unknown Source)Īt .rtmt.ui.SystemUtil.waitForLock(Unknown Source)Īt .rtmt.ui.JRtmtMain.doMeat(Unknown Source)Īt .rtmt.ui.JRtmtMain$SplashWindow$2.Note (Cisco Unity Connection 2.1 only) While installing RTMT on a Windows Vista machine, you will see a User Account Control pop-up message that says, "An unidentified program wants to access your computer." Click Allow to continue working with RTMT. 12:05:04,780 ERROR ntrol - In run thread SplashWindow: 12:05:04,768 INFO ntrol - doMeat(): after ServerVersionChecker.validMLALogin(): ServerVersionChecker.gStatusCode=200, bValidLogin=true Exiting.ĭoing some research i found that if you open the Batch file "run" which is located in C:\Program Files (x86)\Cisco\Unified Rtmt\JRtmt you can debug the startup process, and the error that it shows me is the following: I'm having troubles open the RTMT, when i open it it shows the dialog RTMT failed to initialize.
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